TERMS OF SERVICE

OVERVIEW

This website is operated by Beyond The Aisle. Throughout the site, the terms “we”, “us” and “our” refer to Beyond The Aisle.

By accessing our website, placing an order or using any service offered by Beyond The Aisle, you agree to these Terms of Service and the policies referenced on this website.

Please read these Terms carefully before using our website or purchasing from us.

Our online store is hosted by Shopify, which provides the e-commerce platform used to offer our products and services.

1. ONLINE STORE TERMS

You may use this website only for lawful purposes.

You must not use our website, products or services in a manner that violates applicable laws or infringes the rights of another party.

We reserve the right to refuse or restrict service where reasonably necessary, including in cases of suspected fraud, abuse or misuse of our website or services.

2. PRODUCTS & PRODUCT INFORMATION

Beyond The Aisle offers a curated selection of beauty, skincare, hair and body, wellness and lifestyle products.

We aim to provide accurate product descriptions, images and information. However, packaging, colour, design and other product details may occasionally vary due to manufacturer updates or differences in display settings.

Product information is provided for general informational purposes and should not be considered medical or professional advice.

Customers are responsible for reviewing product details, ingredients and usage information before purchasing or using a product.

3. DECANTS & REPACKED PRODUCTS

Selected products may be offered in smaller decanted or repacked sizes.

Unless expressly stated otherwise, these products are carefully transferred from the original authentic full-size product into a new, clean smaller container.

Decanted or repacked products are not supplied in the manufacturer's original retail packaging. Container style or appearance may vary depending on the selected size and available packaging.

Beyond The Aisle is an independent retailer and sourcing platform. Unless expressly stated otherwise, we are not affiliated with, endorsed by or sponsored by the original product brands.

4. READY TO SHIP PRODUCTS

Products marked Ready to Ship are currently available with us in Malaysia.

Availability remains subject to stock levels and successful order processing.

Dispatch and delivery information is further explained in our Shipping Policy.

5. AVAILABLE TO ORDER PRODUCTS

Products marked Available to Order are sourced after an order is placed.

Product availability may depend on international retailers, authorised stockists or other trusted purchasing channels.

An order confirmation does not guarantee that an item remains available from the source retailer until purchasing has been successfully completed.

If an item becomes unavailable before sourcing is completed, we will contact the customer regarding the available options.

Estimated sourcing and delivery timelines are guides only and may be affected by retailer processing, international shipping, customs clearance, courier disruptions or other circumstances beyond our reasonable control.

6. PERSONAL SHOPPER & SOURCING SERVICES

Beyond The Aisle may assist customers in sourcing products from international retailers.

Customers are responsible for providing accurate product information, including the requested brand, item, shade, size, colour or variant.

Once a personally sourced item has been purchased on the customer's behalf, the request generally cannot be cancelled or changed.

Product availability and pricing remain subject to the source retailer at the time of purchase.

7. PRICES & PAYMENT

All prices displayed on the website are shown in Malaysian Ringgit unless otherwise stated.

Prices may change without notice.

We reserve the right to correct genuine pricing, product information or technical errors.

If a material pricing or listing error affects an order, we may contact the customer before fulfilment to provide available options, including cancellation and refund where applicable.

Payment must be successfully completed using an available payment method before an order is processed unless otherwise expressly agreed.

8. ORDERS

We reserve the right to refuse, limit or cancel an order where reasonably necessary.

This may include suspected fraud, payment issues, incorrect product information, stock unavailability, pricing errors or misuse of our services.

Customers are responsible for providing accurate billing, contact and shipping information.

Where we need to contact a customer regarding an order, we may use the contact details supplied during checkout.

9. RETURNS & REFUNDS

Returns, exchanges and refunds are governed by our Return and Refund Policy.

Due to hygiene, safety and sourcing considerations, certain beauty, personal care, decanted, repacked and personally sourced products may not be eligible for change-of-mind returns.

Nothing in these Terms is intended to exclude or limit rights or remedies available under applicable Malaysian law.

10. SHIPPING & DELIVERY

Shipping and estimated delivery timelines are governed by our Shipping Policy.

Customers acknowledge that international sourcing may be affected by circumstances outside our reasonable control, including retailer delays, customs processing and courier disruptions.

11. THIRD-PARTY SERVICES & LINKS

Our website may use or provide access to services operated by third parties, including payment providers, couriers and other technology providers.

Third-party websites or services may be governed by their own terms and privacy practices.

Beyond The Aisle is not responsible for the independent operation or content of third-party websites.

12. INTELLECTUAL PROPERTY

Unless otherwise stated, website content created by Beyond The Aisle, including original text, branding, graphics and website materials, may not be reproduced, copied or commercially exploited without our permission.

Brand names, product names and trademarks belonging to third parties remain the property of their respective owners.

13. PROHIBITED USE

You must not use this website to engage in unlawful activity, submit false or misleading information, interfere with website security, transmit malicious code, scrape or misuse website content, or infringe the rights of another person or organisation.

We may restrict access to our website or services where these Terms are violated.

14. ERRORS & OMISSIONS

Occasionally, information on our website may contain typographical, pricing, product, availability or other errors.

We reserve the right to correct errors and update information.

Where an error materially affects an order already placed, we will contact the customer and provide an appropriate resolution subject to applicable law.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Beyond The Aisle will not be liable for indirect or consequential losses arising solely from the use or inability to use our website or services.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by Malaysian law.

16. PRIVACY

Personal information submitted through our website is handled in accordance with our Privacy Policy.

17. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

The latest version will be published on this website. Continued use of the website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

18. GOVERNING LAW

These Terms of Service are governed by the laws of Malaysia.

19. CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to Beyond The Aisle through:

Telegram: @mimzyj898 or @velvetvnty
WhatsApp: 013-818 9179

Telegram Channel: t.me/dgnco
Instagram: @domesticgoddess.co
TikTok: @shopbeyondaisle

Beyond The Aisle is an online retail and sourcing platform based in Sabah, Malaysia.