RETURNS & REFUNDS

We hope you love your Beyond The Aisle finds. Due to the nature of the products we sell, certain items are not eligible for return or exchange for hygiene, safety and sourcing reasons.

CHANGE OF MIND

We do not accept returns, refunds or exchanges for change-of-mind purchases, incorrect shade or scent selection, or personal preference.

Please review the product details and selected variants carefully before placing your order.

DECANTS & REPACKED PRODUCTS

For hygiene and product integrity reasons, all decanted or repacked beauty, skincare, fragrance and personal care products are non-returnable and non-exchangeable once fulfilled.

Decanted or repacked products are transferred from the original authentic product into a new, clean smaller container and are not supplied in the manufacturer's original retail packaging.

AVAILABLE TO ORDER & PERSONALLY SOURCED ITEMS

Orders for Available to Order, pre-order or personally sourced items cannot generally be cancelled, returned or exchanged once sourcing or purchasing has commenced.

If an item becomes unavailable from the retailer before it is successfully purchased, we will contact you regarding the available options, which may include a refund for the unavailable item.

INCORRECT OR DEFECTIVE ITEMS

If you receive an incorrect item or believe your product has arrived defective, please contact us within 48 hours of delivery.

Please provide your order number together with clear photographs or videos of the item, packaging and parcel condition.

We will review the issue and provide an appropriate resolution where applicable.

DAMAGED PARCELS

If your parcel or product arrives damaged, please contact us within 48 hours of delivery and retain all original packaging, courier labels and damaged items.

Clear photographs and an unedited parcel-opening video may be requested to assist with assessment or a courier claim.

Please do not discard the parcel or packaging until the matter has been reviewed.

REFUNDS

Approved refunds, where applicable, will be processed to the original payment method or through another agreed method.

Processing times may vary depending on the payment provider or financial institution.

Original shipping charges are generally non-refundable unless the refund results from an error by Beyond The Aisle or where otherwise required by applicable law.

YOUR STATUTORY RIGHTS

Nothing in this policy is intended to exclude or limit any rights or remedies available to consumers under applicable Malaysian law.

For return or refund enquiries, please contact Beyond The Aisle through our available customer support channels.