Privacy policy

PRIVACY POLICY

OUR COMMITMENT TO YOUR PRIVACY

Beyond The Aisle respects your privacy and is committed to handling personal data responsibly.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, contact us or otherwise interact with Beyond The Aisle.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Billing and shipping address
  • Order and transaction details
  • Product enquiries and Personal Shopper requests
  • Account information, where applicable
  • Communications with us through Telegram, WhatsApp or other customer support channels
  • Marketing preferences
  • Reviews, feedback or other information you choose to provide
  • Device, browser, IP address and website usage information

We collect only information reasonably required to operate our business, provide our services and manage customer relationships.

HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and fulfil orders
  • Arrange sourcing and delivery
  • Communicate regarding orders or enquiries
  • Process Personal Shopper requests
  • Provide customer support
  • Manage returns, refunds or disputes
  • Detect or prevent fraud and misuse
  • Improve our website, products and services
  • Maintain business and transaction records
  • Send marketing communications where permitted or where you have chosen to receive them
  • Comply with applicable legal and regulatory requirements

PAYMENT INFORMATION

Payments may be processed through third-party payment providers.

Beyond The Aisle does not generally receive or store complete payment card details where payment information is processed directly by a payment provider.

Payment providers process information according to their own privacy and security practices.

SHOPIFY

Our online store is hosted by Shopify.

Shopify provides the e-commerce technology used to operate our online store and may process personal information in connection with your use of the website and checkout.

Shopify provides privacy controls and infrastructure for merchants, but merchants also retain their own obligations under applicable privacy laws.

COOKIES & WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, maintain shopping carts, understand website usage and support analytics or marketing features.

Some cookies are necessary for the website to function correctly.

Other cookies or technologies may be provided by Shopify, installed applications, analytics providers or advertising platforms used by Beyond The Aisle.

Where applicable, privacy and cookie preferences may be managed through the privacy controls available on our website.

HOW WE SHARE INFORMATION

We may disclose personal information where reasonably necessary to service providers that assist us with operating our business, including:

  • Shopify and e-commerce technology providers
  • Payment providers
  • Courier and delivery companies
  • International sourcing or fulfilment services where required
  • Website, analytics and marketing service providers
  • Professional advisers
  • Government, regulatory or law enforcement authorities where legally required

We do not sell customer personal information as a standalone commercial product.

Service providers may only receive information reasonably necessary for the relevant service or function.

INTERNATIONAL PROCESSING

Because Beyond The Aisle uses international technology, sourcing and service providers, personal information may be processed or stored outside Malaysia.

Where applicable, we take reasonable steps to use established service providers and handle personal information in accordance with applicable data protection requirements.

Shopify also operates internationally and addresses international data transfers through its privacy framework.

DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Certain order, payment and transaction records may be retained where necessary for accounting, tax, dispute resolution, fraud prevention or legal compliance.

Marketing contact information may be retained until you unsubscribe, withdraw your consent or request that we stop using the information for marketing purposes.

DATA SECURITY

We take reasonable administrative and operational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

YOUR PERSONAL DATA

Subject to applicable Malaysian law, you may contact us regarding your personal information, including requests to access or correct personal data held by us or to withdraw consent for certain processing where applicable.

Malaysia's Personal Data Protection Act regulates personal data processing in commercial transactions.

To submit a privacy enquiry, please contact us using the details below.

MARKETING COMMUNICATIONS

Where you have chosen to receive marketing communications, we may send information regarding new arrivals, restocks, sourcing opportunities or other Beyond The Aisle updates.

You may unsubscribe or ask us to stop sending marketing communications at any time.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Beyond The Aisle is not responsible for the privacy practices of independent third parties. We recommend reviewing the relevant privacy policy before providing personal information to another website or service.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable requirements.

The latest version will be published on this website.

CONTACT US

For privacy or personal data enquiries, please contact Beyond The Aisle through:

Telegram: @mimzyj898 or @velvetvnty
WhatsApp: +6013-818 9179

Telegram Channel: t.me/dgnco
Instagram: @domesticgoddess.co
TikTok: @shopbeyondaisle

Beyond The Aisle is an online retail and sourcing platform based in Sabah, Malaysia.